Our "Love It or Return It" Guarantee

At Growherb, we want you to feel amazing in your linen. But we also know that buying clothes online can be tricky—sometimes the fit isn't quite right, or the color looks different in your lighting. If you are not 100% in love with your purchase, we are here to fix it fairly and quickly.

1. Return Window & Eligibility

You have 30 days from the day your package arrives to request a return. To make sure your return is approved, please ensure:

• The item is in its original condition (unwashed, unworn, and unused).

• All tags and original packaging are still attached.

• Note: Final sale items or gift cards cannot be returned.

2. How to Initiate a Return

No complicated forms here. Just send us an email at [email protected] with:

• Your Order Number.

• A quick note on why you are returning it (doesn't fit, changed mind, etc.).

• If the item is damaged: Please attach a clear photo so we can see what went wrong.

Our team will review your request and reply within 1–2 business days with the return address and next steps.

• Important: Please do not send anything back until you get that confirmation email from us.

3. Return Shipping Costs

We believe in being fair:

• Our Fault (Defect/Wrong Item): If we messed up, we pay. We will cover the return shipping cost completely.

• Customer Preference (Change of Mind/Size): If you just changed your mind or picked the wrong size, you will be responsible for the return shipping fee. We recommend using a trackable service so the package doesn't get lost.

4. Refunds & Processing Time

Once your return arrives at our warehouse, we will inspect it (usually takes 1-2 days).

• Approval: If everything looks good, we will process your refund immediately.

• Timeline: The money will be sent back to your original payment method within 7 business days.

• Heads-up: Depending on your bank, it might take a few extra days for the funds to officially show up in your account.

5. Damaged or Incorrect Items

Did we send the wrong thing, or did it arrive hurt? We are so sorry!

• Please let us know within 7 days of delivery. This helps us file a claim with the carrier if needed.

• We will prioritize your case and offer you a full refund or send a replacement right away—whatever you prefer.

6. Exchanges

Need a different size or color?

• To get your new item as fast as possible, the best way is to return the original item for a refund and simply place a new order. This ensures your new size doesn't go out of stock while you wait.

7. Customer Support

Have a question about a return or just need to chat? We are here.

• Email: [email protected]

• Service Hours: Mon – Sat: 9:00 AM — 6:00 PM (EST)

• Response Time: We promise to get back to you within 24 hours on business days.